24/7 IT Support Receptionist | Ticket Triage

AI Answering Service for IT Companies

IT emergencies don’t wait for business hours. Our AI answering service answers support calls 24/7, triages issues by severity, and captures new business leads. Available with accents that match your market—Singaporean, American, British, Australian, and more.

Free to try — no credit card

Why IT Companies Need an AI Answering Service

Downtime Costs Your Clients Money

When a client’s server goes down at midnight, they need to reach someone immediately. If they can’t, they lose money—and blame you. Meanwhile, your techs can’t answer calls while they’re troubleshooting.

24/7 Support Expectations

IT problems happen around the clock. Clients expect immediate response, especially for critical issues. Voicemail doesn’t cut it when their business is offline.

Technicians Can’t Answer While Working

Your techs are on-site or deep in troubleshooting. They can’t pick up every call. But every missed call is a frustrated client—or a lost prospect.

Sorting Urgent vs. Routine

Password resets and server outages require different response times. AI triages every call, flagging critical issues for your on-call team and capturing routine requests.

What You Get

Your WhatsApp and Phone Number, Answered

One assistant, on both the lines your customers actually call you on. It holds a real conversation — no menus, no press one for sales — and it answers in whichever language your caller opens in, across dozens of them.

Your WhatsApp

WhatsApp calls land on your personal phone, usually at the worst moment. The assistant answers them on the number you already use, and WhatsApp stays on your phone. You always get first chance to pick up yourself. It keeps working when your phone is off.

Key Features

Your Phone Line

Take a new number or forward the one you already use. When you can’t pick up, the assistant does — answering the question, taking the caller’s name and what they wanted, and putting it in front of you straight away. No call goes unanswered.

Key Features

How It Works

Get Your IT Support AI Live in Minutes

Sign up and it builds itself. You handle the technology.

1 - Add Your Service Tiers

You shape your assistant around your service offerings and escalation procedures. Break-fix, managed services, projects—whatever you provide.

2 - Every Call Logged

No PSA or ticketing system to connect. Every call — the client, the issue, and its severity — arrives in your inbox within seconds, and can post to your own systems by webhook. Your on-call team picks up the emergencies.

3 - Start Serving Clients Better

Your AI answers every call 24/7. Critical issues get flagged. Every request is captured and in your inbox within seconds. Prospects get captured too.

Pricing

AI Answering Service Pricing for IT Companies

One MSP contract covers a year of call handling. Flat monthly plans that answer every support call and triage every issue.

WhatsApp Plan

Popular

Your AI assistant answers WhatsApp calls on the number you already use — while WhatsApp stays on your phone. Live within minutes of signing up. Includes 600 minutes a month — around 200 calls.

US$228per month.
No setup fee.
  • Answers WhatsApp calls 24/7 on the number you already use
  • Your phone rings first — it steps in only if you don’t
  • Still answers when your phone is off, flat or out of range
  • Add it to your website so visitors reach it in one tap
  • Speaks whichever language your caller opens in
  • You find out who called and what they wanted
  • Written up and emailed to you as soon as the call ends
  • Webhooks — send every call straight into your own systems
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Phone Plan

Everything in the WhatsApp Plan, plus a phone line. AI answers when you can’t, takes a message, and emails you the details. Includes 1,000 minutes a month — around 330 calls.

US$348per month.
No setup fee.
  • Everything in the WhatsApp Plan, plus:
  • A dedicated phone number, or forward your existing line
  • Missed call answering 24/7 on your phone line

WhatsApp answering starts immediately; a new phone number takes a few business days, since telecoms regulators in most countries require paperwork before one can be issued. Forwarding a number you already own is quicker.

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Enterprise

Need more? We can create a custom plan based on your needs.

Request a Quote

FAQ

Frequently Asked Questions

The things people ask before they sign up.

No. On WhatsApp it answers on the number you already use. On a phone line you can either forward the line you have or take a new number from us — whichever suits you. Your number is yours; nobody should have to reprint their signage to try something.
You scan a code once and it connects. WhatsApp stays on your phone exactly as it is, and you always get first chance to pick up yourself. It only steps in when you don’t — including when your phone is off, flat, or out of range.
Dozens — including English, Spanish, Mandarin, Arabic, Malay and Tamil. Each assistant speaks one of them, fluently and with the accent you choose rather than a generic call-centre voice. If you serve more than one language, run a number for each: a Mandarin line that is properly Mandarin from the first word beats one line that guesses.
Minutes, not days. Choose a plan and your assistant is built automatically — we email you a link, you open it on a computer and scan one code to connect WhatsApp, and it starts answering. You can change what it knows and how it sounds yourself, any time, from your account.
A call report in your inbox — the caller’s name and what they wanted. You pick up the thread when you’re free instead of finding out three days later that someone rang.
If a caller asks something the assistant isn’t sure about, it takes a message with the full details so you can follow up — and on a phone line it can put them through to you instead. You stay in control: the assistant handles the routine, you handle the exceptions.
No. There’s no contract and no minimum term — you can cancel any time. If it isn’t earning its keep in your business, you shouldn’t be paying for it.
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Answering Your WhatsApp Tonight.

The WhatsApp Plan is live within minutes — scan one code and it starts picking up the calls you miss, on the number you already use. Fourteen days free, no card, cancel any time.

Start free trial