Service Agreement and User Responsibilities
By using AllCall AI’s voice agent services, you agree to these terms and conditions. Our AI voice agents are designed to handle incoming calls, qualify leads, capture appointment requests, and provide customer support on your behalf. You are responsible for providing accurate business information, including your services, pricing, availability, and any specific instructions for handling customer inquiries. You must ensure that your use of our services complies with all applicable laws and regulations in your jurisdiction. Any misuse of our AI voice agents for illegal activities, harassment, or fraudulent purposes will result in immediate service termination. You retain full responsibility for all business decisions and customer interactions that result from our AI agent recommendations or actions.
Call Handling and Data Collection
Our AI voice agents collect and process call data to provide the service, including caller information, what was said during the call, and the details the caller asked us to pass on. This information is used to produce the written call report we email you after every call, and to deliver those same details to your own systems by webhook where you have configured one. We collect only what is necessary to do that: caller names, phone numbers, email addresses where the caller provides them, what they were calling about, and any times or dates they mentioned. Calls are handled by a third-party AI voice provider, which processes call audio in order to hold the conversation and may retain audio and transcripts under its own terms. We store the resulting call report and the details captured from it. We do not sell or share your customer data with third parties for marketing purposes.
Privacy Protection and Data Security
We implement industry-standard security measures to protect all call data and customer information processed by our AI voice agents. Your customer data is encrypted during transmission and storage, with access limited to authorized personnel only. We maintain compliance with applicable privacy regulations and industry best practices for data protection. Our AI systems are designed to handle sensitive information appropriately, including automatically detecting and protecting personally identifiable information during conversations. We regularly update our security protocols and conduct audits to ensure the highest level of data protection. In the event of any security incident, we will notify affected customers promptly and take immediate corrective action.
Service Modifications and Updates
- We continuously improve our AI voice agents with new features, enhanced natural language processing, and better integration capabilities
- Service updates may include improvements to call routing, lead qualification processes, appointment capture, and customer support capabilities
- Major changes to our service terms will be communicated at least 30 days in advance via email notification
- Pricing changes will be provided with 60 days notice, and existing customers will have the option to maintain current rates for the duration of their contract period
- Technical improvements and bug fixes are implemented automatically to ensure optimal service performance
Service Limitations and Liability
While our AI voice agents are highly advanced, they may occasionally require human intervention for complex inquiries or unusual situations. We cannot guarantee that every call will be handled perfectly, and you maintain the right to review and act on any appointment requests or commitments the AI agent captures on your behalf. Our liability is limited to the monthly service fee paid, and we are not responsible for lost business opportunities, customer dissatisfaction, or other indirect damages. We provide service level agreements for uptime and response quality, with credits available for service interruptions. You acknowledge that AI technology, while sophisticated, may not handle every situation exactly as a human would, and you accept this limitation as part of the service.
Contract Terms and Cancellation Policy
Plans are month-to-month with no minimum term and no notice period. You may cancel at any time, and the service continues until the end of the billing period you have already paid for. Your call reports were emailed to you as they happened, so they remain in your own inbox after cancellation and are yours to keep. If you want to pause rather than cancel, we can suspend the service for up to six months and keep your assistant’s configuration so it can be switched back on as it was.